Privacy Policy
1. Who We Are
Persol Systems Limited (“we,” “us,” “our”) is committed to protecting the privacy of visitors and users of our website. We are a leading company in Ghana specializing in software development, systems integration, and IT consulting. Our website (persol.net) provides information about our services, enables communication, and supports the delivery of our products and services. For the purposes of this notice, Persol Systems Limited acts as the Data Controller.
2. Data We Collect
When you visit our website, we may collect the following types of personal data:
2.1 Information You Provide to Us:
Contact Information: Name, email address, phone number, and any other details you provide when filling out forms (e.g., contact forms, demo requests, or newsletter subscriptions).
Support Requests: Information you provide when requesting customer or technical support.
2.2 Information Collected Automatically:
Device and Usage Information: IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with our website, including analytics, user behavior, and website performance.
3. How We Use Your Data
We process personal data for the following purposes:
- To respond to inquiries or requests submitted via our website.
- To provide product demonstrations and communicate about our services.
- To improve our website’s functionality and user experience.
- To analyze website traffic and usage trends for performance optimization.
- To comply with legal and regulatory requirements.
Cookies and Tracking Technologies
We use cookies to:
- Enhance your browsing experience by remembering your preferences.
- Analyze website traffic using third-party services such as Google Analytics.
- Improve our website based on user behavior and interactions.
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect your ability to use some website features.
4. Legal Basis for Processing
We process personal data based on the following legal grounds:
Consent: When you provide personal data through forms or subscribe to our newsletter, we process your data based on your consent.
Legitimate Interests: We process device and usage data to improve website performance and ensure security.
Contractual Necessity: Processing is required to respond to your requests or inquiries.
Legal Obligations: Compliance with legal or regulatory requirements.
5. How We Share Your Data
We do not sell or rent your personal data. However, we may share your data with:
Third-Party Service Providers: Companies that provide services such as website hosting, analytics, and email communications.
Legal Authorities: When required by law or to protect our legal rights.
All third-party service providers are subject to strict confidentiality and data protection obligations.
6. International Data Transfers
Your personal data may be transferred to countries outside Ghana for processing. If we transfer your data outside Ghana, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs), are in place to protect your data.
7. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Personal data collected via forms will be retained for the duration of your interaction with us, and data collected via cookies may be stored for up to twelve (12) months for analytical purposes. Once your data is no longer necessary, we securely delete or anonymize it.
8. Data Security
We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal data. These include:
Encryption: Securing data in transit and at rest.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Conducting periodic audits to identify and mitigate vulnerabilities.
9. Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Correction: You can request corrections to inaccurate or incomplete personal data.
- Right to Deletion: In certain circumstances, you can request the deletion of your personal data.
- Right to Object: You may object to our processing of your personal data when we rely on legitimate interests.
- Right to Restriction: You can request that we limit the processing of your personal data in certain situations.
- Right to Withdraw Consent: Where you have provided consent, you can withdraw it at any time.
To exercise these rights, please contact our Data Protection Officer (DPO) using the contact details provided below.
10. Data Breach Notification
In the unlikely event of a data breach affecting your personal data, we will notify you and the Data Protection Commission if required by law. We will provide details on the breach, its potential impact, and steps to mitigate harm.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes by placing a notice on our homepage or via other means.
By using our website, enrolling in our services, or entering into any contractual arrangements with us, you confirm that you have read, understood, and accepted the terms of this Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, or if you would like to exercise your rights, please contact:
Data Protection Officer (DPO)
Persol Systems Limited
Email: privacy@persol.net
Phone: 030 222 3877
Address: 3 Dodi Link, Airport Residential Area, Accra